SO, you're not in love...
We want you to be super happy with whatever you purchase from S+B, but we're all familiar with buyer's remorse, so we want to make it as easy as possible for you to get exactly what you want... even if it's just your money back.
The only times we can't give you a full refund:
- The item is returned in less-than-perfect condition
- It was a custom order or commission by an S+B artist
- You paid for a workshop and didn't cancel 1 week in advance
We know that life happens, so if there are extenuating circumstances, please email Ryan-Ashley at email@example.com to talk about your unique circumstances.
All items (except custom orders) are refundable for any reason within 30 days, but must be 100% in their original condition. Customer is responsible for costs associated with shipping item back, but Smart & Becker will take responsibility for any shipping costs associated with returning an item to the customer during an exchange.
Smart & Becker has a right to refuse the return of an item at any time due to damage and will offer either to ship the item back with no refund, or provide a partial exchange credit.
Custom orders may not be refunded.